I’ve missed most of this thread because of work, just tapping in here with information that might help.
The ticket office is 2 members of staff and working through all the emails and voicemails out of hours (well over 100+) so thanks for your patience.
The club has been receiving emails from people not being able to buy because they don’t have privileges - common theme for this one is an adult ST holder can only buy and adult ticket and likewise for all other price categories.
My online account is still showing as 2021/22 season ticket holder.
View attachment 5379
Season ticket membership not showing 21-22 on the account does NOT effect their eligibility to purchase online.
Your account profile will be updated once new season has been activated and added to existing cards.
Those already purchased can NOT swap seats to other areas. We are unable to accommodate this due to digital and print at home tickets then becoming valid.
Lynn and Mel have been very busy answering calls and emails whilst working from home. Both are using mobiles - it doesn’t tell the caller they are busy on another just goes to voicemail. An example of today is one coming off a call today and having 32 missed calls whilst on that call. They’re getting through it as best they can.
I’m happy to help with any limited knowledge I have.
On the separate note of fan acknowledgment/recognition. It’s one the club is aware of, they have me snapping at their heels about it, but it wouldn’t be wise to do so to a restricted crowd and miss many out. Nor is it right to do so at every opportunity. It needs to be the right gesture/opportunity, at the right time.
Always areas to improve. Certainly lots of good, positive and constructive feedback around. Some possible in this environment, others needing resources when things are back to normal a little.